The Nour Studio – General Store Terms
1. ORDER ACCEPTANCE & CONFIRMATION
- All orders are subject to acceptance and stock availability
- Order confirmation is provided upon receipt of required deposit (for made-to-order items) or full payment (for in-stock items)
- We reserve the right to refuse or cancel orders at our discretion
- Official receipt and banking details will be provided upon order confirmation
2. PAYMENT TERMS
A. MADE-TO-ORDER ITEMS
Payment Structure:
- 50% deposit required to confirm order and begin production
- Remaining 50% due prior to delivery/dispatch
- Production begins only after deposit confirmation
- No orders will be shipped without full payment completion
B. IN-STOCK ITEMS
Payment Structure:
- Full payment required at time of order
- Orders processed immediately upon payment confirmation
- No deposit system – complete payment necessary for stock items
C. CUSTOM SIZE ORDERS
Payment Structure:
- 50% deposit required to confirm custom measurements and begin production
- Additional measurement consultation may be required before production
- Remaining 50% due prior to delivery
- The delivery timeframe for custom-sized outfits is listed in the product description. Kindly refer to it, and if you need your order urgently, please WhatsApp us on +230 5836 7526
- No cancellations or exchanges on custom size orders
Accepted Payment Methods:
- Domestic (Mauritius): MCB Juice, Bank Transfer
- International: Bank Transfer, Internet Banking
- All payments must be received in full before dispatch
3. PRODUCTION & DELIVERY
Made-to-Order & Custom Size Items:
Domestic Orders (Mauritius):
- The delivery timeframe for pre order/custom- sized outfits is listed in the product description. Kindly refer to it, and if you need your order urgently, please WhatsApp us on +230 5836 7526
- Custom size orders: 35-40 business days production time
- Dispatch notification provided when ready for final payment
- Free shipping within Mauritius
International Orders:
- The delivery timeframe for pre order/custom- sized outfits is listed in the product description. Kindly refer to it, and if you need your order urgently, please WhatsApp us on +230 5836 7526
- Delivery within 2 week following dispatch
- International shipping charges are customer’s responsibility
In-Stock Items:
Domestic Orders (Mauritius):
- Dispatch within 1-2 business days from payment confirmation
- Free shipping within Mauritius
International Orders:
- Dispatch within 1-2 business days
- Delivery within 1 week following dispatch
- International shipping charges are customer’s responsibility
Contact +230 5836 7526 for any delivery delays beyond specified timeframes
4. PRODUCT VARIATIONS
- Color variations may occur due to photographic lighting and screen display differences
- Natural fabric variations are inherent in textile products
- We strive for accuracy but cannot guarantee exact color matching between images and final products
5. CANCELLATION POLICY
Made-to-Order Items:
Before Production:
- Orders may be cancelled with full refund of deposit before production begins
- Cancellation requests must be made within 24 hours of order placement
During/After Production:
- No cancellations permitted once production phase begins
- Cancellation during production results in forfeiture of 50% deposit
Custom Size Orders:
- No cancellations permitted once measurements are confirmed and production begins
- All deposits are non-refundable for custom size orders due to personalized nature
- Cancellation requests must be made within 2 hours of order placement
In-Stock Items:
- Cancellations permitted within 2 hours of order placement with full refund
- No cancellations after items have been dispatched
6. RETURNS & EXCHANGES
Made-to-Order Items:
- No exchange or refund policy applicable once orders are placed
- All sales are final due to the made-to-order nature
Custom Size Orders:
- Absolutely no returns, exchanges, or refunds on custom size orders
- Customer fully responsible for accuracy of provided measurements
- We are not liable for fitting issues due to incorrect measurements
In-Stock Items:
- Returns may be considered for manufacturing defects only
- Items must be in original condition with tags attached
- Return requests must be made within 48 hours of delivery
- Customer bears return shipping costs
7. SHIPPING & HANDLING
Domestic Shipping:
- Complimentary postage for all deliveries within Mauritius
- standard delivery timeline: 4-6 days, made to order/pre order kindly refer to product description.
International Shipping:
- Shipping charges are customer’s responsibility
- Delivery timeline: 1 week from dispatch
- Customer responsible for customs duties, taxes, and import fees
- We are not responsible for delays caused by customs or local postal services
Return Shipping:
- Customers bear all costs for return shipping (domestic and international)
- Returns must be pre-authorized and are subject to our return policy limitations
8. SIZE & MEASUREMENT RESPONSIBILITY
Standard Sizes:
- Size guides provided as reference for in stock and pre order outfits
- Customers responsible for selecting appropriate size
Custom Size Orders:
- Customer fully responsible for providing accurate measurements
- Professional measuring strongly recommended
- Measurement guide and consultation available
- Delays in measurement submission will delay production
- We are not liable for fitting issues due to incorrect customer-provided measurements
- Additional fitting consultation available at extra charge
9. QUALITY & DEFECTS
Manufacturing Defects:
- We will replace or repair items with genuine manufacturing defects
- Defects must be reported within 48 hours of delivery
- Customer must provide photographic evidence of defects
Not Covered:
- Damage due to misuse, washing, or normal wear
- Dissatisfaction with fit due to incorrect measurements (especially custom size orders)
- Color variations within acceptable ranges
- Personal preference or style dissatisfaction
10. ORDER CATEGORIES SUMMARY
- In-Stock Items: Full payment upfront, 1-2 days dispatch, limited return policy
- Made-to-Order Items: 50% deposit + 50% on completion, 30-45 days delivery, no returns. The delivery timeframe for pre order/custom-sized outfits is listed in the product description. Kindly refer to it, and if you need your order urgently, please WhatsApp us on +230 5836 7526
- Custom Size Orders: 50% deposit + 50% on completion. The delivery timeframe for pre order/custom-sized outfits is listed in the product description. Kindly refer to it, and if you need your order urgently, please WhatsApp us on +230 5836 7526
11. LIMITATION OF LIABILITY
- Our liability is limited to the purchase price of the item
- We are not responsible for consequential or incidental damages
- Force majeure events may affect delivery timelines without liability
- Special limitation for custom size orders: no liability for fit issues due to customer measurement errors
12. PRIVACY & DATA PROTECTION
- Customer information is collected solely for order processing and delivery
- Personal data will not be shared with third parties without consent
- Information may be retained for business records and customer service
- Custom measurements stored securely for potential future orders
13. INTELLECTUAL PROPERTY
- All designs, patterns, and images are proprietary to The Nour Studio
- Reproduction or copying of our designs is strictly prohibited
- Customers may not resell our products commercially without written permission
14. COMMUNICATION & SUPPORT
Contact Information:
- Phone: +230 5836 7526
- Business Hours: [To be specified]
- Social Media: @THENOURSTUDIO
Order Updates:
- Regular communication provided throughout production process
- Customers notified when made-to-order/custom items ready for final payment
- Tracking information provided upon dispatch
15. AMENDMENTS & UPDATES
- Terms and conditions may be updated periodically
- Current terms apply to all orders placed after publication date
- Customers will be notified of significant changes
16. GOVERNING LAW
- These terms are governed by the laws of Mauritius
- Any disputes will be resolved under Mauritian jurisdiction
- Local customs and business practices apply
17. ACCEPTANCE OF TERMS
By placing an order with The Nour Studio, customers acknowledge that they have read, understood, and agree to be bound by these terms and conditions. Customers specifically acknowledge understanding the different policies for in-stock, made-to-order, and custom size orders.
Last Updated: 25 sep 2025
Contact: +230 5836 7526 | @THENOURSTUDIO
Your satisfaction is our priority. We appreciate your cooperation in ensuring a smooth ordering process.